FAQs

Frequently Asked Questions

What is Naristha® and what makes it different from other skincare brands?

Naristha® is a premium K-Beauty inspired skincare brand crafted specifically for Indian skin. We blend Korean skincare innovation with dermatologist-tested, clinically proven formulas to deliver visible results – hydration, radiance, and protection – tailored to the unique needs of Indian skin tones and climates. Every product is cruelty-free, thoughtfully formulated, and backed by science.

Yes! Our range is designed to be inclusive. Whether you have oily, dry, combination, or sensitive skin, our products are formulated to be gentle yet effective. That said, since every individual’s skin is unique, we always recommend doing a patch test before incorporating any new product into your routine.

Absolutely. All Naristha® products undergo rigorous dermatological testing before they reach you. Our formulas are clinically validated for safety and efficacy, so you can trust what you’re putting on your skin.

Yes. Naristha® follows clean beauty standards inspired by K-Beauty philosophy. Our products are free from harsh, unnecessary additives. We prioritize ingredient transparency and use formulations that are safe for regular use. Full ingredient lists are available on each product page.

Naristha® is committed to ethical beauty. Our products are developed without animal cruelty. For specific vegan certification details on individual products, you can reach out to us at help@narishta.com.

We recommend starting with your primary skin concern — whether it’s dullness, dehydration, dark circles, or clogged pores. Our website categorizes products by concern and skin type. If you’re still unsure, our customer support team at help@narishta.com is happy to guide you toward the right product.

We accept all major payment modes including Credit Cards, Debit Cards, Net Banking, UPI, and Cash on Delivery (COD) for eligible pin codes across India.

You can cancel your order within 2 hours of placement, provided it has not yet been shipped. To cancel, email us at help@narishta.com with your order ID and reason. Once processed, cancellations are confirmed within 24 hours. Please note that once an order has been shipped, it cannot be cancelled.

Yes. A confirmation email will be sent to your registered email address immediately after your order is successfully placed. Please check your spam/junk folder if you don’t see it in your inbox.

Standard delivery timelines apply based on your location. Metro cities typically receive orders faster than Tier 2/3 cities. You will receive a tracking link via email or SMS once your order is dispatched so you can follow its journey in real time.

Do you ship across all of India?

We ship to most serviceable pin codes across India. In rare cases where your pin code is not serviceable by our delivery partners, you will be notified at checkout.

No. Shipping charges (if applicable) and Cash on Delivery charges are non-refundable under all circumstances, including in the case of a return or refund for a damaged/wrong product.

Naristha® products are non-refundable for change of mind or personal preference. Returns and replacements are accepted only in the following cases:

  • You received a damaged product
  • You received a wrong product
  • A product is missing from your order

All return/replacement requests must be raised within 48 hours of delivery and must be accompanied by an unboxing video of the parcel.

Follow these three simple steps:

Step 1 — Email help@narishta.com within 48 hours of delivery with your order ID.Step 2 — Attach a clear image of the product along with the shipping box, invoice, and an unboxing video.Step 3 — Once verified, we will arrange a reverse pickup within 2–4 business days and initiate replacement or refund upon receiving the product in its original, sealed, and labelled packaging.

Return requests will not be accepted if:

  • The product has been used, opened, or tampered with
  • The return is raised after 48 hours of delivery
  • Original packaging, seals, labels, barcodes, or freebies are missing or damaged
  • The reason is a change of mind or personal dislike
  • The product was part of a Sale or Clearance section (unless damaged/wrong)

The item is a free gift/freebie from the brand

No. Individual products from a Kit, Set, or Combo are not eligible for standalone returns or replacement. The entire bundle will be replaced only in cases of verified damage or defect.

Refunds are processed within 15–17 days from the date Naristha® receives the returned product.

  • Prepaid orders (Credit/Debit Card, Net Banking): Refund is credited back to the original payment source within 10–11 working days.
  • COD orders: Refund is processed via bank transfer or UPI within 72 business hours of receiving the product and your bank details. An additional 2–3 business days may be needed for the amount to reflect in your account.

No. Cash on Delivery charges are non-refundable.

Yes, we highly recommend it — even for dermatologist-tested products. Apply a small amount to the inside of your wrist or behind your ear and wait 24 hours before full application. If you experience any redness, irritation, or discomfort, discontinue use and consult a dermatologist.

Our team is here to help! You can get in touch with us through the following:

We aim to respond to all queries within 24–48 business hours. For return/damage claims, please ensure you reach out within 48 hours of delivery with your unboxing video ready.

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