Returns & Refunds
Welcome to the Naristha Returns & Refunds page. At Naristha, customer satisfaction is our priority. Therefore, we have created a transparent and customer-friendly return policy to make your shopping experience safe and worry-free. Please read this page carefully to understand our return eligibility, replacement process, refund timelines, and cancellation policy.
Naristha Returns & Refunds Authenticity Guarantee
At Naristha, we proudly offer 100% genuine products through our official website. We source every product directly from our authorised manufacturing partners to ensure authenticity and premium quality.
Before we dispatch your order, our quality team carefully inspects every product through multiple quality checks. As a result, you receive authentic skincare and beauty products that meet our quality standards.
Although our products undergo quality testing, we still recommend performing a patch test before using any skincare or beauty product, especially if you have sensitive skin.
If you have any concerns regarding product authenticity, please contact us at help@narishta.com. Our customer support team will gladly assist you.
Naristha Returns & Refunds Eligibility
You may request a return or replacement only if you receive:
A damaged product
A defective product
An incorrect product
A product with missing items
However, you must contact our customer support team within 48 hours of receiving your order.
Additionally, a complete parcel unboxing video is mandatory for every return or replacement request.
Please keep the product unused and in its original packaging. Furthermore, ensure that all labels, barcodes, seals, freebies, and accessories remain intact. These requirements help us review your request quickly and fairly.
How to Request Naristha Returns & Refunds
Requesting a return is simple.
Step 1
Email us at help@narishta.com within 48 hours of receiving your order.
Step 2
Please include:
Order ID
Reason for your request
Clear photographs of the product
Images of the shipping box
Complete parcel unboxing video
Copy of your invoice
Step 3
After reviewing your request, our support team will guide you through the next steps. If your request meets our policy requirements, we will arrange a reverse pickup.
Reverse Pickup Process
Once we approve your request, we generally schedule the reverse pickup within 24–48 hours.
Next, our courier partner usually collects the package within 2–4 business days. Meanwhile, please pack the product securely inside its original shipping box. Proper packaging helps our quality team inspect the returned product safely.
Naristha Returns & Refunds Replacement Policy
If your request qualifies for a replacement, we will dispatch a replacement product as soon as stock becomes available.
However, if the requested product is unavailable, we will process a refund for the invoice value instead.
Products Not Eligible for Naristha Returns & Refunds
Unfortunately, we cannot accept returns or replacements under the following conditions:
Products damaged due to misuse or excessive use.
Opened or used skincare products.
Orders returned because you changed your mind.
Products returned without their original packaging, labels, barcodes, freebies, or accessories.
Products with tampered serial numbers or labels.
Products altered after delivery.
Requests submitted after 48 hours of delivery.
Products purchased during clearance or sale offers unless they arrive damaged, defective, or incorrect.
Individual products from kits, combo packs, or gift sets. We replace only the complete set when eligible.
Freebies Policy
Complimentary products and promotional freebies are not eligible for returns, replacements, or refunds.
Naristha Returns & Refunds Policy
After we receive your returned product, our quality team carefully inspects it.
If your request meets our policy requirements, we process your refund within 15–17 business days.
Prepaid Orders
We credit approved refunds to your original payment method, including credit cards, debit cards, UPI, net banking, and other supported online payment methods.
However, your bank or payment provider may require 10–11 working days to complete the transaction.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, we transfer approved refunds directly to your bank account or UPI ID after receiving your banking details by email.
Afterwards, your bank may require an additional 2–3 business days to reflect the amount in your account.
Please note that Cash on Delivery charges and shipping charges are non-refundable.
Order Cancellation
You may cancel your order only before we ship it.
If you wish to cancel your order, please email help@narishta.com within 2 hours of placing your order. Include your Order ID and the reason for cancellation.
Our customer support team usually reviews cancellation requests within 24 hours. Once we approve the cancellation, we initiate your refund through the original payment method within 24–48 business hours.
Need Help with Naristha Returns & Refunds?
If you have any questions about Naristha Returns & Refunds, our customer support team is always happy to help. You can also visit our Contact Us, FAQs, Shipping Policy, Terms & Conditions, Privacy Policy, and Shop pages for more information about our services and policies.
For information about consumer rights in India, please visit the official Department of Consumer Affairs:
https://consumeraffairs.nic.in/
Thank you for choosing Naristha. We appreciate your trust and remain committed to providing genuine products, reliable service, and a smooth shopping experience every time you order from us.